Privacy Policy
Last updated: June 18, 2025
1. Information we collect
- Account data — When you register, we collect your name, email address, and a hashed password.
- Profile data — Photos and bio you voluntarily add to your public profile.
- Review data — The text, rating, photos, and timestamp of every review you submit.
- Usage data — Pages visited, search queries, clicks, and device/browser information collected via server logs and first-party analytics.
- Location data — City-level location inferred from your IP address. We do not collect precise GPS coordinates unless you explicitly grant permission.
- Communications — Any email or in-app message you send to our support team.
2. How we use your information
- To operate and improve the platform — personalise search results, detect spam, and fix bugs.
- To communicate with you — confirmation emails, security alerts, and (only with your consent) product updates.
- To enforce our policies — detect fake reviews, abuse, and violations of our Terms of Service.
- To comply with law — respond to lawful requests from public authorities.
- We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data sharing
- Service providers — We share data with vetted vendors (hosting, email delivery, analytics) under strict data-processing agreements.
- Business listings — Your public reviews and profile name are visible to all site visitors.
- Legal requirements — We may disclose data when required by law or to protect the rights and safety of our users.
- Business transfers — If NeighborAtlas is acquired, user data may transfer to the new owner under the same privacy commitments.
5. Your rights
- Access — Request a copy of the personal data we hold about you.
- Correction — Ask us to correct inaccurate data.
- Deletion — Request deletion of your account and associated data.
- Portability — Receive your data in a machine-readable format.
- Opt-out — Unsubscribe from marketing emails at any time via the link in the email footer.
- To exercise any of these rights, email privacy@neighboratlas.com or use the account settings page.
6. Data retention
- We retain account data for as long as your account is active.
- Deleted accounts are purged within 30 days except where retention is required by law.
- Anonymised, aggregated analytics data is retained indefinitely.
7. Security
- All data is transmitted over TLS 1.2+.
- Passwords are hashed with bcrypt (cost factor 12).
- We conduct regular security reviews and promptly patch known vulnerabilities.
- No method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. Children's privacy
- NeighborAtlas is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has created an account, contact us and we will delete it immediately.
9. Changes to this policy
- We may update this policy from time to time. The 'Last updated' date at the top will always reflect the most recent revision. Continued use of NeighborAtlas after changes constitutes acceptance.
10. Contact
- Privacy questions? Email privacy@neighboratlas.com or write to: NeighborAtlas Inc., USA.